The IT Service Management is a set of concepts and practices for managing Information Technology (IT) services (ITSM), IT development and IT operations.
IT Service Management gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. It is published in a series of books, each of which covers an IT management topic.
Table Of Content
Module 1- Service Management as a practice :Service packages & Processes, Functions and Roles ,The ITIL®Service Management Practices & The Service Lifecycle.
Module 2- Service Strategy : Scope & Processes.
Module 3- Service Design : Business Value & Key Principles.
Module 4- Services Transition : Scope & Processes.
Module 5- Service Operation : Goals and Objectives & Key principles.
Module 6- Continual Service Improvement :Business Value & Processes.
Module 7- Service Management Technology : Generic Requirements & Service Automation Strategy,Implementation& Monitoring and Control.
This course is in collaboration with Vskills
Vskills Government Certifications is the largest skills Certification body in India. Certifications are awarded by ICSIL, a Government PSU under Ministry of Telecommunications and IT, Government of India. ICSIL is a Joint Venture of DSIIDC, A Govt of NCT Delhi Company and TCIL, a Govt of India PSU.
Vskills is a testing and certification programme focused on prior learning. The Certifications are valued by industry experts and serve as recognition of prior learning, and evaluates learning acquired outside the classroom like through work experience and elearning.
Standardized exams are conducted throughout the nation at proctored centres and certificates are awarded to appearing candidates who score above a certain percentage in the exam.
Certified candidates are tagged on Monster.com and Shine.com as Vskills Certified that enhances employability.
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