The Information Technology Infrastructure Library (ITIL®) is a set of concepts and practices for managing Information Technology (IT) services (ITSM), IT development and IT operations.
ITIL® gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. ITIL® is published in a series of books, each of which covers an IT management topic.
Responding to growing dependence on IT, the UK Government's CCTA in the 1980s developed a set of recommendations. It recognised that without standard practices, government agencies and private sector contracts were independently creating their own IT management practices.
APMG-International is a leading Examination Institute which accredits training and consulting organizations, and manages certification schemes for professionals. IACT is Accredited Training Organization (ATO) of APMG. Please click here to view more details.
What is a Virtual Class?
A Virtual Class is an online class that allows participants to communicate, view presentations and interact with trainers. Participants attend virtual class by connecting to the Internet rather than traveling to a physical classroom. Virtual class provides the benefit of flexibility and allows participants to attend classes that may not be offered in smaller cities. It is also beneficial for professionals who are extremely busy and cannot take out times to attend classes.
Virtual classes with iACT
The Virtual Classes will be conducted over the weekends. The virtual class is right in your comfort zone, you can attend this classes from your home or office. This will also provide you an opportunity to interact with the trainers and get your queries solved. Each virtual class will be recorded, in case you have missed any class, you can request for the virtual class link over the mail.
Note: To attend the Virtual Classrooms, you need to have computer & internet connection with the minimum speed of 1 Mbps.
ITIL® Certification Prerequisites
There are no formal entry requirements for the course or examination. Basic knowledge of IT/Service Management among delegates makes it easier to comprehend the course.
There is no pre-course work for ITIL®
Ownership: The names ITIL ® and IT Infrastructure Library are registered trademarks of the Cabinet Office (part of HM Government).
Examination Institute (EI): An organisation accredited by the APM Group and permitted to operate an ITIL ® examination scheme through a network of Accredited Training Organisations, and Accredited Trainers with Accredited materials. APMG-International is one such Examination Institute.
Accredited Training Organisations (ATOs): Organizations that are accredited to provide training in ITIL ® by Licensed Examination Institutes. iACT is an ATO approved by APMG offering ITIL ® training programs.
Table Of Content
Module 1- Service Management as a practice :Service packages & Processes, Functions and Roles ,The ITIL® Service Management Practices & The Service Lifecycle.
Module 2- Service Strategy: Scope & Processes.
Module 3- Service Design: Business Value & Key Principles.
Module 4- Services Transition: Scope & Processes.
Module 5- Service Operation: Goals and Objectives & Key principles.
Module 6- Continual Service Improvement: Business Value & Processes.
Module 7- Service Management Technology: Generic Requirements & Service Automation Strategy,Implementation& Monitoring and Control.
The IT Infrastructure Library® originated as a collection of books, each covering a specific practice within IT Service Management. ITIL® was built around a process-model based view of controlling and managing operations often credited to W. Edwards Deming and his PDCA cycle.
Once the candidates have completed their training, they can take the exam required for certification. iACT has a 99% Exam Pass Rate for its students. We also offer 20 free PDUs for this course.
You can enroll for our courses by paying through the following options:
You can pay online using - credit card / debit card / net banking
You can deposit cash in HDFC or ICICI branch. Please remember to email us a copy of the deposit slip.
You can drop a cheque in either HDFC or ICICI (ATM / bank branch).
You can courier the cheque to our office and we will take care of the rest.
Payment needs to be in favour of "IACT GLOBAL EDUCATION PVT. LTD."
Payment can be made for the appropriate amount depending on which option you decide to take.
* Pricing of some of the programs may vary. Please contact us for more details