Customer Service Training
In this course, discover innovative methods for measuring
customer service, interpreting the data to identify gaps
and learning to anticipate the needs of customers. Learn
how to lead by example in setting new trends for customer
service in your business.
 Learn
how to
- Create first impressions
- Build lasting relationships
- Handle complaints effectively
- Develop customer service index
- Interact positively in face to face interactions
- Interact positively in telephonic interactions
- Manage difficult customers
- Creating effective customer databases
Learn how your customer service measures up right now,
and how you can build on with the sharpest of service policies.
Also learn how to foster winning traits in each of your
representatives.
Online training
Online training is delivered through the Internet using
an interactive voice based program. Each program is divided
into modules and each module has a quiz and assignment at
the end of it. Candidates can clarify all their doubts by
writing to the domain experts who in turn respond to every
query within 24 hours.
Over the years, the online FAQ support for queries has
grown to a large library which satisfies most of the queries
of candidates. For those queries that are not available
in the FAQ, candidates can write to the experts and get
replies within 24 hours.
Study-centre based training
iACT delivers training through its study centres. Candidates
registered for these programs go through the learning at
these study centres supported by training coordinators who
are available to them for guidance and training support.
Candidates typically complete these programs at a study
centre in a short time frame (2-5 days for most programs)
but have access to the learning material over the Internet
for a longer period to allow them to revisit the program
again before taking the online exam.
Once the candidates have completed their training, they
can take the exam required for certification.
You can enroll for our programs by paying through four
options:
- You can pay
online using your credit card
- We can send a person to collect the cheque from your
home or office. Just send us your address.
- You can put a cheque in one of the HDFC
bank branches or ATM
centres.
- You can always courier the cheque to us. Please call
us or write to us for our postal address.
Payment can be made by cheque / DD in favour of "IACT GLOBAL".
Cheque can be made for the appropriate amount depending
on which option you decide to take. These are average prices.
Pricing of some of the programs may vary. Please contact
us for more details.
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