Training in ITIL® V3 Foundation
Foundation Certificate in IT Service Management (ITIL® V3 Foundation) |
The Information Technology Infrastructure Library (ITIL®) is a set of concepts and practices for managing Information Technology (IT) services (ITSM), IT development and IT operations.
ITIL® gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. ITIL® is published in a series of books, each of which covers an IT management topic.
Responding to growing dependence on IT, the UK Government's CCTA in the 1980s developed a set of recommendations. It recognised that without standard practices, government agencies and private sector contracts were independently creating their own IT management practices.
 Table of Content:
Module 1- Service Management as a practice :Service packages & Processes, Functions and Roles ,The ITIL® Service Management Practices & The Service Lifecycle.
Module 2- Service Strategy : Scope & Processes.
Module 3- Service Design : Business Value & Key Principles.
Module 4- Services Transition : Scope & Processes.
Module 5- Service Operation : Goals and Objectives & Key principles.
Module 6- Continual Service Improvement :Business Value & Processes.
Module 7- Service Management Technology : Generic Requirements & Service Automation Strategy,Implementation& Monitoring and Control.
The IT Infrastructure Library® originated as a collection of books, each covering a specific practice within IT Service Management. ITIL® was built around a process-model based view of controlling and managing operations often credited to W. Edwards Deming and his PDCA cycle.
Once the candidates have completed their training, they can take the exam required for certification.
Prerequisites:
- There are no formal entry requirements for the course or examination. Basic knowledge of IT/Service Management among delegates makes it easier to comprehend the course.
- There is no pre-course work for ITIL® V3 Foundation
You can enroll for our programs by paying through four options:
- You can pay online using your credit card
- We can send a person to collect the cheque from your home or office. Just send us your address.
- You can deposit cheque/cash in one of the HDFC bank branches/ATM centres or ICICI bank Branch/ATM.
- You can always courier the cheque to us.
Please call us or write to us for more details.
Payment can be made by cheque / DD in favour of "IACT GLOBAL".
Cheque can be made for the appropriate amount depending on which option you decide to take. These are average prices.
Pricing of some of the programs may vary. Please contact us for more details.
Responsibilities:
Ownership: The names ITIL ® and IT Infrastructure Library are registered trademarks of the United Kingdom's Office of Government Commerce (OGC) – now part of the Cabinet Office (part of HM Government).
Examination Institute (EI): An organisation accredited by the APM Group and permitted to operate an ITIL ® examination scheme through a network of Accredited Training Organisations, and Accredited Trainers with Accredited materials. APMG-International is one such Examination Institute.
Accredited Training Organisations (ATOs): Organizations that are accredited to provide training in ITIL ® by Licensed Examination Institutes. iACT is an ATO offering ITIL ® training programs.
 |
Search for exciting jobs in ITIL® |
 |
|
Home
