Talk to Us
Middle East:+973-161-986-47

ITIL® Foundation

  Foundation Certificate in IT Service Management (ITIL®)

The Information Technology Infrastructure Library (ITIL®) is a set of concepts and practices for managing Information Technology (IT) services (ITSM), IT development and IT operations.

ITIL® gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. ITIL® is published in a series of books, each of which covers an IT management topic.

Responding to growing dependence on IT, the UK Government's CCTA in the 1980s developed a set of recommendations. It recognised that without standard practices, government agencies and private sector contracts were independently creating their own IT management practices.

APMG-International is a leading Examination Institute which accredits training and consulting organizations, and manages certification schemes for professionals. IACT is Accredited Training Organization (ATO) of APMG. Please click here to view more details

Table of Content

Module 1- Service Management as a practice :Service packages & Processes, Functions and Roles ,The ITIL® Service Management Practices & The Service Lifecycle.

Module 2- Service Strategy : Scope & Processes.

Module 3- Service Design : Business Value & Key Principles.

Module 4- Services Transition : Scope & Processes.

Module 5- Service Operation : Goals and Objectives & Key principles.

Module 6- Continual Service Improvement :Business Value & Processes.

Module 7- Service Management Technology : Generic Requirements & Service Automation Strategy,Implementation& Monitoring and Control.

The IT Infrastructure Library® originated as a collection of books, each covering a specific practice within IT Service Management. ITIL® was built around a process-model based view of controlling and managing operations often credited to W. Edwards Deming and his PDCA cycle.

Once the candidates have completed their training, they can take the exam required for certification. iACT has a 99% Exam Pass Rate for its students. We also offer 20 free PDUs for this course.

ITIL® Certification Prerequisites

  1. There are no formal entry requirements for the course or examination. Basic knowledge of IT/Service Management among delegates makes it easier to comprehend the course.
  2. There is no pre-course work for ITIL®

Payment Options

You can enroll for our courses by paying through the following options:

  • You can pay online using - credit card / debit card / net banking
  • You can deposit cash in either HDFC or ICICI branch. Please remember to email us a copy of the deposit slip.
  • You can drop a cheque in either HDFC or ICICI (ATM / bank branch).
  • You can courier the cheque to our office and we will take care of the rest.

Payment needs to be in favour of "IACT GLOBAL EDUCATION PVT. LTD."

Payment can be made for the appropriate amount depending on which option you decide to take.

* Pricing of some of the programs may vary. Please contact us for more details.


Ownership: The names ITIL ® and IT Infrastructure Library are registered trademarks of AXELOS Limited.

Examination Institute (EI): An organisation accredited by the APM Group and permitted to operate an ITIL ® examination scheme through a network of Accredited Training Organisations, and Accredited Trainers with Accredited materials. APMG-International is one such Examination Institute.

Accredited Training Organisations (ATOs): Organizations that are accredited to provide training in ITIL ® by Licensed Examination Institutes. iACT is an ATO approved by APMG offering ITIL ® training programs.

As a new customer of IACT, I have found the course excellent in all aspects. This course suits the requirements of large and small companies. The E-training is simple and easy to understand with an easy to follow set of help instructions and a dedicated team just an email away.
Ravi S - Accenture
Student Inquiry Form
Pls. fill the form below and our
Counsellors will contact you.

Professionals studying with us work for the following companies
In the Media
View All »